Salary: £28,000 - £30,000 per annum (plus potential for a quarterly performance related bonus)
Hours: 9am-5.30pm Monday - Friday
Benefits: 21 days holiday + 4 well being days + 8 bank holidays, free parking, Quarterly staff events with reward schemes (Employee of the Quarter/ Employee of the Year)
This is a very exciting new opportunity that has become available due to expansion! You will be working within a very progressive, forward thinking company that values their staff and rewards for success and hard work. This is a career orientated position!
The suitable candidate will have a Technical Helpdesk/ Technical Product support background or similar. You must be a strong communicator as you will be providing support/ guidance/ step-by-step help over the phone, preparing quotes, upselling additional products where needed and completing technical suitability checks.
Your duties will include:
- All aspects of support for customers regarding their Digital products
- Assisting clients with resolving issues or concerns
- Implementing digital products
- Creating how-to guides and videos
- Courtesy calls to customers ensuring all is running well
- Reporting on product performance
- Preparing quotes
- Problem solving and looking at new solutions that may be better suited for customers
This role is very varied, interesting and progressive but you must have a strong technical/ customer service/ analytical mind.
If you would like to apply for this position then please send your CV
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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